Operating process
We guarantee an easy and hassle-free start to your video platform. Together, we reach go-live in a few clear steps of onboarding, organising your content, and making the right decisions regarding monetisation. After extensive testing, your platform is ready for use. Once live, we are available for support and make sure your platform stays up to date during a quarterly returning maintenance process.
Onboarding and expanding
Our OTT app is available on a lot of platforms, with easy and flexible options to expand to new platforms.
We help you kick-start the launch of your OTT apps. We set up the app's deployment, content organisation, and user authentication management configurations. In a three-week process with our dedicated onboarding team, we ensure your OTT app is set up and ready to go.
The config preview helps you understand what your app will look like when published on different devices. From one place, you can see the impact of design choices and using specific detail pages for the different content types, whether on a phone, tablet, or smart TV.
Organising content
With our VD OTT, you can publish your video content on your own terms and target the audiences that fit your business plan.
Content can take different forms: video, audio/ podcast, text, or illustrations/ pictures. Each type of content has a dedicated layout format for its detail page, giving extra flexibility to your needs.
Content items are shown with cards. On the card is an image and title. Cards can have different sizes: 16:9, 4:3 or 2:3.
Most content management systems allow you to set the order in which content is shown (e.g., date published, alphabetical, etc.).
For series or seasons we have a dedicated content type. This enables you to publish all episodes together. When watching content in a series, the user will always be enabled to continue watching from where they left off the last time they were watching. Also, the the next episode in the series will start to play after finishing the previous episode.
A hub is a powerful way to organise content around a specific theme. It spotlights a theme, person, or date and allows users to discover more content about that theme. You can manage the content on shelves within a hub and bundle different content types.
Depending on the OVP, we offer content security features like DRM (Widevine, Fairplay), URL signing, geoblocking, and limiting concurrent viewers.
Monetisation
Monetise your content and reach your audiences the way you like. Our apps are flexible, customisable, and support several monetisation models or combinations of models. The business models we support:
Advertising-based Video on Demand
Transactional-based Video on Demand
Subscription-based Video on Demand
FAST
24/7 channels with premium content
AuthVOD
And more: We also explore new combinations of monetisation models with our clients to increase their ARPU.
Our apps enable you to monetise with advertisements on web, mobile and CTV. We have hands-on experience and apply best practices of CSAI (client-side ad insertion), SSAI (server-side ad insertion) and SGAI (server-guided ad insertion).
We support Stripe and Adyen payment gateways and their payment methods, and can provide options for (mobile) operator billing. By default, we support payments by credit card and PayPal. Additionally, we can enable Apple Pay, Google Pay and local payment methods (for example SEPA).
Testing
We conduct comprehensive testing before delivering and deploying releases. We always provide clients with an acceptance release that enables them to review and test it themselves. Still, our clients value our dedication and commitment to delivering high-quality releases.
Support
We understand the importance of responsive support in maintaining a successful OTT platform. Regardless of your plan, our support team is committed to providing timely and practical assistance while ensuring a smooth business continuity.
In an SLA, we set the goals for support together. We monitor 24/7 and use an online ticket system when problems occur. Our troubleshooting is fast and efficient, ensuring a seamless support experience.
Maintenance
Regular maintenance releases for your OTT app are essential to maintaining stability and security. Every quarter, we share a new release with our clients in the Essential and Pro plans.
We conduct comprehensive testing before deploying maintenance releases to ensure the validity and performance of updated components.
We transparently communicate updates, improvements, and fixes to users through release notes. Videodock submits app store submissions, and while doing so, we assist you in technically complying with the app store's regulations.
